Question 1

How do I download Mafia SO?

Accepted Answer

Install the official app from the App Store (iPhone) or Google Play (Android). Use only the stores linked from mafiaso.app to avoid fake clients.

Question 2

How do I create an account?

Accepted Answer

Open the app and follow the sign-up flow. After you create an account you can choose a username and start exploring public rooms.

Question 3

How do I join a room?

Accepted Answer

Browse public rooms in Discover, accept an invite link, or open a shared mafiaso.app username / room link. You need a network connection for live rooms.

Question 4

I cannot sign in. What should I try?

Accepted Answer

Confirm you are using the official app and a working network. Retry the in-app recovery options. If access is still blocked, contact Support with your username or account identifiers.

Question 5

How do usernames work?

Accepted Answer

Usernames appear on public profiles and share links (mafiaso.app/username). Availability and change rules are shown in profile settings in the app.

Question 6

How do I delete my account?

Accepted Answer

Use Profile / Settings in the app where available, or email contact@sobotlar.com. Some records may be retained for a limited time as described in the Privacy Policy.

Question 7

How do purchases work?

Accepted Answer

Optional in-app purchases are processed by Apple or Google. Charges appear on your store account. Keep your purchase receipts if you need help later.

Question 8

A purchase is missing. What now?

Accepted Answer

Restore purchases from the app if available, confirm you are signed into the same store account, then restart the app. If it is still missing, contact Support with the store receipt and username.

Question 9

How do I request a refund?

Accepted Answer

Refunds for App Store and Google Play purchases are handled by Apple or Google. Start from your store purchase history. Our team can advise if you need account context.

Question 10

Voice chat sounds bad or drops.

Accepted Answer

Check microphone permission, use headphones if needed, leave and rejoin the room, and try a stronger network. Update to the latest app version from your store.

Question 11

The app crashes or will not open.

Accepted Answer

Force-quit and reopen, confirm free storage, update the app, then reinstall if needed. Include your device model and OS version when contacting Support.

Question 12

How do I update the app?

Accepted Answer

Open the App Store or Google Play and update Mafia SO. Keeping auto-update enabled helps you receive fixes quickly.

Question 13

What are the community safety expectations?

Accepted Answer

Do not harass, scam, or post illegal content. Serious violations can lead to limits, suspension, or permanent bans under the Terms of Service.

Question 14

How do I block or mute someone?

Accepted Answer

Use the in-app profile or chat actions to mute or block. Blocking reduces unwanted contact; report severe abuse so moderators can review it.

Question 15

How do I protect my privacy?

Accepted Answer

Do not share passwords or payment codes. Review privacy settings in the app and read the Privacy Policy for how data is handled.

Question 16

How do I report someone in the app?

Accepted Answer

Open the user, message, or room menu and choose Report. Provide context so the team can review faster.

Question 17

Can I report abuse by email?

Accepted Answer

Yes. Email contact@sobotlar.com with the subject “Abuse report”. Include usernames, timestamps, room names, and screenshots when possible.

Question 18

What should I include in a report?

Accepted Answer

Include the reported username, when it happened, where (room / chat / profile), a short description, and any evidence. More detail helps us act sooner.

How can we help?

Getting started

Account

Purchases

Technical issues

Safety

Reporting

Popular FAQ answers

Contact the Mafia SO team